Our office is a place where your child can feel comfortable
Our office is divided into 2 main suites – you’ll turn left off the elevator to see some of our providers and to the right to see others. The doors are well marked. We want our office to be safe, clean, bright, friendly and welcoming.
Each waiting area is divided into two sections: one primarily for well children where there are toys and activities, and one primarily for sick children where there are no toys that might facilitate spread of infection. Our goal is to get you into an exam room quickly, so you won’t spend a ton of time in the waiting area. You might notice that the toys in the well child area are safe for all ages – hard plastic, sturdy, and easy to thoroughly clean. Chairs and toys are cleaned every single day, but you can feel free to wipe them down as well before/after use. We have sanitizing wipes for your convenience.
In exam rooms we consciously avoid toys to reduce the spread of germs, but we provide books for parents to share as desired. We also consciously avoid TV screens in the exam rooms; we know most kids get plenty of that! Please feel free to bring your own toys to play with as well. We do not mind if your child has a snack while they wait.
As you walk the halls, you’ll see photos of our patients that parents have shared with us, and artwork that kids bring in. It is so fun when a child sees his or her picture on the wall and realizes that we value them like family!
When your appointment ends, our staff will offer your child a sticker and a sugar-free lollipop if age appropriate. We have often considered a switch in these prizes because we crave a little variety, but we have been told quite clearly that these are the treats of choice! We find variety in the types of stickers we offer & the staff loves keeping up with the latest trends with stickers.
Many of our staff have been with us for many years – some as many as 15 years!
Everybody at Southwest Pediatrics is invested in making your experience as pleasant as possible, demonstrating kindness, professionalism and skill. If we ever fail to meet your expectations, please let us know and we will do whatever we can to make it right.